Careers

Job description – Field Service Technician:

Responsible for the Service of – copiers, scanners, printers, duplicators and multi-functional devices.

This position is located in Albuquerque, NM and the surrounding area. The ideal candidate will have a wide range of responsibilities including
maintenance, repair, and calibration of office equipment. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction. The successful candidate will be a
problem solver who is responsive to customers’ needs. We are fully authorized to sell and service leading brands such as Kyocera, Ricoh, Brother &
HP.

Join a company that is passionate about customer service and cares about its employees.

Qualifications:

• Strong communication skills
• Mechanical ability necessary
• 2+ years installing and maintaining machines preferred but not necessary
• Ability to travel – Requires a valid state driver’s license
• Ability to lift up to 75 pounds
• Technical knowledge/skills desired
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Teamwork (cooperation)
• Work standards (concern for quality)
• Experience using laptop to troubleshoot issues

Job Type: Full-time

Benefits:

• Paid time off
• Paid Technical Training Programs and on the job training
• Company supplied tools/laptop/phone

Schedule:

• 8-hour shifts
• Monday to Friday

Experience:
Customer service: 1 year (Preferred)

Job Description AR and Contract Specialist

Duties include the following but not limited to:
Invoice customers: To invoice all monthly, quarterly, and annual maintenance contract customers and rental contract customers from the accounts receivable software called Trackit. This will require you to email or call all contract customers whose meters of their equipment that we do not receive automatically on the first of the month prior to the first of the month. All customers’ meters will be entered into Trackit and an invoice will be generated, this invoice will be emailed to the appropriate customer or if the customer requested be sent by mail to the customer.
Maintain customer contracts: All customer maintenance or rental contracts will be updated and sent to the customer for signature before contracts expire. Once signed the contract will be filed in with the appropriate customer’s file.
Answering incoming calls: Your duties will also include answering incoming calls and service calls as a secondary backup to the main phone answering individual. This will include when more than one call comes in at a time, when the main person is out to lunch, on vacation or any other time deemed necessary to help with incoming calls and require you to do the following.
1.    Sale calls you will ask for company name, individual name, phone number, date and time the individual called, and as much information on what the potential customer is looking for in their office product needs.
2.    Service calls will require the company name, individual who is calling and who the service technician will need to talk to, phone number, product information i.e. type of product, product name and model number, issue with the machine and if a jam or fault code is being presented, or a description of the copy quality issue they may be experiencing. After receiving the service call you will be required to text the information out to the field technicians through text messaging stream with all the above information along with if the customer is on contract or is considered Time and Materials.
3.    General Calls will need the following information: whom the message is for, company name, individual name, phone number, what the caller is inquiring about, along with date and time the individual called.
4.    Supply sales calls responsibilities are to include noting proper information on the machine in which they are requesting supplies for i.e. make and model, along with what supplies are requested for the customers machine (black, cyan, magenta, yellow, waste bottle and or drum unit). This information will be entered into Trackit under the customer’s account. You will then need to either generate a packing slip for delivery of supplies if a customer is under contract or generate an invoice for the account along with a packing slip. This invoice/packing slip will either be delivered with the supplies or emailed to the proper accounting officer of the customer. The supplies item will be pulled from the shelf and put on the delivery shelf to go out on the next delivery run by technicians.

Collections of outstanding invoices: All customers whose invoices are past the due date will be contacted by email or phone to be notified of there delinquency in a very professional and as polite as possible manner for collecting their outstanding balance. I will be available to help and assist with training in the appropriate way to collect from a delinquent customer.
Credit Card Processing: Process customer credit cards through the computer terminal. Information must be always handled with security protocol.
Daily operational duties: This is to include duties assigned to you by owners, for business needs that are required to make the company more efficient and organized. You will also be required to take notes at all meetings and organize meeting notes.
Policy and procedures manual: All policies and procedures are to be reviewed and updated as necessary or when instructed to keep up with changing business needs and times.
Skills Required: Typing, fluent with math, very good customer skills, great communication skills, problem solving skills, word processing, Excel, able to learn on the job, works well with others.
Experience: 1 to 3 years of experience of a work environment along with computer skills.
Education: High school diploma and Microsoft Word process and Excel certified or on the job training with Microsoft Word and Excel.